We are pretty big on fitness here at Queen Vacuum. And do we count vacuuming as exercise? Youbetcha!! But when we talk about “girl power” we’re not just talking about our ability to single-handedly dead lift a Dyson. We’re talking about our general skill and overall AWESOMENESS!
“TOOOOT!!” (That’s was our own horn, sorry!)
We know that our business is unusual and quite a throwback to say the least. But it’s extra “weird” that aside from the primary owner, John (my poor, outnumbered husband) that we’re operated mainly by ladies! Thanks to incredible mentors like old “Uncle Gene” and John, Erika and I have absorbed a ridiculous amount of vacuum-related knowledge! I also imagine it’s helpful that she and I (albeit from two different states) both grew up working on classic cars and building things with our dads from the time we could walk. That kind of experience is pretty helpful in a mechanical field like this! All of that aside, we each impart our own unique flair and skills in this store – which are what make YOUR experience here more valuable and enjoyable!
What skills? Oh geez, there are so many “hats” to wear here! Sales, repairs, ordering, re-stocking, assembling, warranty processing, accounting, marketing, recycling, shipping, calls and reminders, data-entry and recordkeeping…now we even have website design & maintenance, social media updates…the list goes on! Back in the day, John used to have to everything by himself. But since the business has grown, so has the workload – and boy, is he lucky to have us girls!
Most days you’ll find one of our Master Technicians, Erika, at the repair bench.Whether it’s a spitting Oreck, a sparking Kenmore, a miserable high-tech Dyson warranty repair, or just a gentle Miele cleaning service, your vacuum is in great hands! Record-keeping of all the repair work we do is a critical part of the job too. Erika’s technical skill combined with her attention to detail is part of what sets our services apart. You can also be sure that she keeps our shop well-stocked with the most critical replacements parts and ensures that warranty repair claims are flawlessly executed to save you time and money!
I, Rachel, spend a lot of time these days in “paperwork land.” Well, it’s more digital than paper these days….including these newsletters! My office is communication central and where the “back-end” of the business is kept well-oiled. I make sure Miele customers are reminded to replace their HEPA filters every year and maintain all records. I also produce resources like our website, Facebook and YouTube channel and keep them up-to-date and brimming with useful information for you! BTW – be sure to send me your suggestions of what you’d like to see or know – otherwise I have to guess! You should also know that I’m the one who sends out the referral commission checks each month!! And if you’d like $20 bucks +, please click here to print out some Referral Cards!
When not tied to the office or repair bench you’ll find one of us ladies at the sales/service counter or in the showroom selling new vacuums. This is the LIVE arena where we seek victory over the frustrations of our customers! Remember, the average “Joe” arrives furious after his brand new Electrolux from Kohl’s is already broken. “Jane” is at her wits end after scouring the web for weeks for the “best vacuum” (while her house is currently a dustbunny-infested disaster!) Our greatest challenge and JOY is to help them leave with a smile! We’ve learned that people feel better and are extra appreciative when we just lend a sympathetic ear then TEACH them something useful about their vacuum or situation. Patient explanation and truthful, useful information are precious commodities that you just don’t receive everywhere. Wouldn’t you like to be told why your vacuum broke in the first place, how your warranty actually works, how to prevent future breakage and/or how to use and maintain your new vacuum correctly? Consider these our gifts to you, just for being our customer!
“Girl power?” Don’t worry…no fem-nazis here. Besides, John is too great of a guy to be overshadowed and we are a true, equally-awesome TEAM!
It’s just funny how some folks are shocked to see that women not only co-own, but operate and do the repairs here! Yes, we “know our stuff” and how get our hands dirty…very dirty! But we also possess that gentler, friendly, patient side that stereotypically lacks in a business of this nature. A woman’s touch? Maybe. So stop in for a visit and be sure to send along your friends and family…You can trust we’ll take great care of you all!
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UPDATE: Recently, our dear Erika moved out of state to take care of family. We miss her sooooo much!! Not sure if she’ll be able to come back to work with us or not 🙁 So in the meantime John and I have divvied up her workload (like the “olden days” when we first took over this shop, before we had any help.) We certainly have some seriously talented and productive shoes to fill! John has re-assumed his place as the sole, master vacuum (and small appliance) tech. He also spends a lot of time with customers in the showroom helping them pick out new vacuums! I’m up front most of the time at the sales counter now, and taking care of eeeeeeeverything else in-between and behind-the-scenes. But, due to my personal nature (an excessively girly, detail-oriented, chronically multi-tasking, gym beast) I think there will still be plenty of GIRL POWER to go around LOL! So although we have to work a bit harder than usual, we still are able to take fantastic care of you!! Oh! And long-time Erika customers/fans…please feel free to send in your love and wishes to her – we’ll be sure to pass them along 🙂