Here at Queen Vacuum, I think we are pretty “nice” people…we’re told that often enough so I believe it to be true! I think it’s fun to be nice. It feels natural and right to be nice. Niceness usually means that you get niceness back – and that feels great to receive! Are we perfectly nice 100% of the time? No, nobody is, but we sure try our best! But what IS niceness? Let’s explore this topic to see if we can agree on what “nice” behavior is, then see if it’s as effective as being aggressive in a sales or service situation. Oh – and what does this have to do with vacuum cleaners? You’ll see…
I enjoy producing articles that teach a “bigger” message. But to answer that last question, remember that your vacuum is a machine. Like many others you have it frequently requires professional service and replacement parts. With that comes personal interaction between you and your service providers (like us!) And when everyone plays nice it makes every experience SO much more enjoyable and rewarding for both parties! If you work in retail you surely know what I mean! Just remember that we all are consumers also and we can all-too-quickly forget what it’s like to be on the other side. So this concept applies to your vacuum cleaner and to a multitude of areas of your life!
I believe that “nice” behavior is a cocktail of several different qualities expressed in an exchange between two or more people. If even one of these elements are left out the situation can get heated, stressful, be difficult to resolve the problem and/or cause an irreparable blowout! So, what should be in this ideal mix? In my book, the requirements are: Gentle tone of voice, a smile, patience, carefully listening to the other’s perspective or/or needs, sincerity and honesty, relaxed body language, respect for the other’s time… Be sensitive to the other person’s feelings and perspective – yet aim to NOT be so sensitive personally (i.e. have a thicker skin.)
For example, here at Queen Vacuum, most of our customers are absolutely amazing; the most delightful and appreciative folks! Yet we must remember that when a customer comes in frantic, upset, demanding or angry that their vacuum isn’t working that we shouldn’t take it personally. And like every business, we have systems in place that keep the work flow orderly, efficient and allow for thorough execution of each job or transaction. It makes work easier when customers respect that our systems are in the best interest of all of us. We of course try to be flexible and super-helpful for those who some in with true “emergencies” or special situations. BUT – badgering, questioning and extreme, on-the-spot demands are discombobulating, stressful and unfair to everyone, including other customers – like, duh LOL!!
If you ever have a real predicament, special need or lots of questions – feel free to call in advance to kindly explain and see if/when/how we can arrange a solution. We’re happy to help you any way we can! But it might be too hard for us to help and think critically when our benches are already full of complicated repairs AND the showroom is full of active sales appointments AND the phone is ringing off the hook! NO, we may not be able to unclog someone’s Dyson RIGHT NOW while they wait no matter how much they beg/make a scene/threaten to never come back again LOL!!
MORAL OF THE STORY: We all get cranky and impatient sometimes. But I genuinely believe our lives would be so much better if we were all a little nicer. Our encounters in life are often brief and with little or no background. We don’t know each other’s situations or hardships and one tiny straw can indeed break the camel’s back.
So whatever side of the sales counter we’re on, let’s ditch the ‘ol “chip” on the shoulder and choose to be happy and kind! Instead of being aggravated, impatient, demanding and/or accusatory let’s all pledge to assume the best, give the benefit of the doubt, be patient… you know, “golden rule” stuff! A little respect and a friendly smile can go a long way to getting everyone what we desire!
By the way…if YOU are a nice person too – STOP IN and be sure to send in all your FRIENDS if they’re anything like you!